In an Industry with Very Low Client Satisfaction, We Stand Out

In 2025, traditional pharmacy benefits managers (PBMs) had an average net promoter score (NPS) of -12. For RxBenefits clients, it was 46.

That’s a dramatic difference.

Why it matters:

NPS is the gold standard of customer satisfaction, calculated by asking one central question: How likely are you to recommend this company to a friend or colleague?

On a scale of 1-10, “promoters” are those who give a company a score of 9 -10, “passives” score at 7- 8, and “detractors” are at the lowest end with scores from 0 – 6.

A company’s NPS is equal to the percentage of “detractors” subtracted from the percentage of “promoters.” The average NPS across industries is 32.

The average NPS in the PBM industry, according to consulting firm PSG, is -12.

RxBenefits’ NPS is 46.

This means our clients are not only satisfied with our services, but many are also passionate advocates.