RxBenefits, the employee benefits industry’s first and only technology-enabled pharmacy benefits optimizer (PBO), today announced it has significantly expanded its employee base since the start of the year, including appointing three seasoned industry experts to its leadership team. As RxBenefits continues to execute on its strong growth strategy and lead the charge in evolving the pharmacy benefits industry, these executives will focus on processes to continuously elevate the level of service delivered to the company’s broker partners, self-insured employers and their members.
The pharmacy benefits industry is expected to grow substantially over the next few years. In response, RxBenefits has already implemented several programs to ensure clients receive optimum value from their pharmacy benefits programs, with a proprietary data analytics platform, comprehensive set of clinical utilization management services, and a personalized customer experience at the heart of the company’s PBO model. RxBenefits has grown significantly since the start of 2021, and as part of its expansion to meet growing industry and customer needs, the company is building out its operations and business development teams. RxBenefits marked a notable milestone by surpassing 600 employees this year, bringing on nearly 80 new team members across functional areas in the last few months alone, more than half of whom are based at the company’s headquarters in Birmingham.
Recently appointed executive team members include:
- Kori Orsinger – Vice President of Operations. Orsinger brings 13 years of operational leadership and business development expertise experience to RxBenefits. In her role, Orsinger leads a team of more than 200 individuals in delivering operational success for internal and external partners, and is responsible for various aspects of customer care, pharmacy benefit manager relations, data integration, and facility management. Orsinger comes to RxBenefits from Businessolver, a benefits administration software company, where she was responsible for operational success in several pertinent areas of the business. During her tenure, the company grew by 557%, adding new and expanding existing locations across the country under her leadership and increasing headcount to more than 1,000 employees.
- Jack Tew – Vice President of Business Development. Tew joined the RxBenefits team in 2014 as a Business Development Executive. In 2016 he was elevated to a director level role and was recently promoted to VP of Business Development. During his time with RxBenefits, Tew has been instrumental in leading the company’s growth in target markets. With over 20 years of experience in the employee benefits consulting arena, Tew has deep pharmacy expertise and oversees the strategic relationship management activities of RxBenefits’ diverse Business Development team with both benefit consultants and their employer clients.
- Elizabeth Ferguson – Vice President, Commercial Excellence. Ferguson joins RxBenefits with over 15 years of experience in sales operations, sales management and leadership strategy and development within the health technology industry. In her role at RxBenefits, Ferguson leads the company’s go-to-market strategy from creation through execution including enablement, reporting, and analytics. Prior to joining RxBenefits, Ferguson led sales operations at Wolters Kluwer-Health Language, a leading global provider of trusted clinical technology and evidence-based solutions and managed a worldwide team of sales operations leaders across six business units at IBM.
“Providing exceptional customer service and a seamless member experience is core to our company’s DNA,” said Bryan Statham, Chief Executive Officer, RxBenefits. “As the employee benefits industry’s first and only PBO, our job is to advocate in the best interest of our clients and help them maintain an affordable and clinically superior prescription drug benefit. With the addition of these tenured industry leaders, our company will continue to innovate the pharmacy benefits industry and provide unprecedented service to clients.”
RxBenefits has already been recognized numerous times for its dedication to customer service, having achieved a 96% customer retention rate over the past three years, and reporting a Net Promoter Score of 68 this year, which is upwards of 2,600% above the PBM industry average of -2.5 (scores range from -100 to 100). In addition, it was named a silver winner in the Healthcare and Pharmaceuticals category of the 15th Annual Stevie® Awards for Sales & Customer Service. This is the second year running that RxBenefits has been awarded a Stevie for its excellence in customer service, having been a Bronze Award Winner in 2020.
Orsinger, Tew, and Ferguson’s combined leadership in business development and operations in the employee benefits space reaffirms RxBenefits’ commitment to helping its clients navigate the complex pharmacy benefits landscape and offer a best-in-class pharmacy benefit that will drive down costs, while increasing value and improving member health. The company is continuing to aggressively hire and plans to add additional leadership roles, including a new pharmacy benefits management (PBM) relations team that will act as the liaison for the company and its customers in regard to contracts, information, and more.