RxBenefits, the employee benefits industry’s first and only technology-enabled pharmacy benefits optimizer (PBO), has been named a silver winner in the 15th annual Stevie Awards® for Sales & Customer Service. The company won the title in the Customer Service Department of the year in the Healthcare, Pharmaceuticals, and Related Industries category. In 2020, the company was named the bronze winner in the same category.
This year’s prize is a true testament to RxBenefits’ customer service team’s ability to support members’ needs with empathy and efficiency during some of their most personal and challenging circumstances. RxBenefits’ customer service team serves a rapidly growing customer base representing more than 2 million members. Treating each caller with personalized attention and compassion, they never wavered from their commitment to resolve issues with exceptional care throughout this tumultuous year.
RxBenefits’ award-winning customer service team has earned the company a reputation for service excellence, as demonstrated by its 8.8/10 overall client satisfaction score and its 2020 Net Promoter Score of 71, compared to the PBM industry average of 0 (on a scale from -100 to 100).
The cost of poor service can be difficult for employers to measure, but neglecting it jeopardizes the employer-employee relationship. RxBenefits’ customer service team was designed with this industry gap in mind. A multi-layered service approach through two in-house call centers – one for employers and one for their members – provides each caller direct access to real people, not automated machines. RxBenefits’ hands-on approach may seem basic, but it’s sorely lacking by most pharmacy benefits call centers – and can be the difference in whether someone receives a critical medication.
“This nomination shows evidence of the customer service team going the extra mile and filling a needed gap at this time.” – Judge, 2021 Stevie Awards
As an award winner, the company is also eligible for the People’s Choice Awards for Favorite Customer Service Department. Voting is open now through March 5th. You can show your appreciation for the RxBenefits customer service teams by voting here.
About the Stevie Awards
The Stevie Awards are bestowed in eight awards programs that acknowledge organizations and professionals’ outstanding achievements worldwide. This year, the coveted prize will be presented in a virtual ceremony on April 14th to commemorate the honorees safely. You can find more about the 2021 Stevie Awards for Sales & Customer Service here.