RxBenefits, the employee benefits industry’s first and leading technology-enabled pharmacy benefits optimizer (PBO), has been named a winner in the 16th annual Stevie Awards® for Sales & Customer Service for the third consecutive year. This year, the company was honored with the Bronze Stevie Award® for Customer Service Department of the year in the Healthcare, Pharmaceuticals, and Related Industries category.
This year’s award is a reflection of how our team exceeds industry expectations, going above and beyond to address all members’ concerns with efficiency and compassion to ensure they have access to their essential medications no matter the circumstance. Our Member and Client Services teams’ passion for what they do and who they serve is the driving force behind RxBenefits’ reputation for service excellence in an industry where it is largely underprovided. Our team genuinely cares about resolving each caller’s problems, whether it’s to reassure worried members or settle more complex issues with physician offices or pharmacies. Whenever help is needed, a team of people, not an automated service, takes the time to listen and understand callers’ concerns, explain all the options, and follow up to confirm they are satisfied with the resolution.
“Well done. Your dedication to your members, your interaction, and your approach really has you standing out among your competition.” – Judge, 2022 Stevie Awards.
“This is an inspirational story of business success in pharmacy. It sounds like you have accomplished a lot compared to competitors.” – Judge, 2022 Stevie Awards.
About the Stevie Awards
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals.
More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year.